Unfortunately, we are unable to cancel an order once it has been placed.
2
Can I check the status of my order ?
Please log in your account to check the status of your order. If you do not have an account, please refer to the “track order” link here.
3
How can I track my package?
Once your order has been fulfilled, you will receive an email with your tracking information, you can
track the progress of your order directly on your Lilac Vanity tracking page.
we are unable to offer return, or exchanges, all sales are final, please note, Lilac Vanity by Aarohi Vashishta reserve the right to refuse all returns, reshipments and refunds, in the unlikely event that a product arrives damaged , the customer must contact customer service within 48 hours of receipt, customer must include photos of the issue and a screenshot or a videos of your order , to start this process please visit our Contact Us.
Unfortunately, we are unable to process exchanges at this time, As our product is in cosmetic category so once the bottle get opened we are unable to accept return or exchange.
6
I received incorrect items in my order, what should I do?
Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your Enquiry.
